Contact Us

If you want to reach the editorial team behind Non Gamstop Casinos, email is the way to do it. Write to us at [email protected] with a clear subject line, and give us as much detail as you can. We read everything, and we reply to most messages within a few working days.

One thing to be clear about from the start: we are a research and comparison publisher, not a casino. We do not hold your account, take deposits, process withdrawals or run promotions. If your message is about money sitting in a casino account, the operator's own support team has to be your first stop — we explain below how to escalate when that goes nowhere.

What you can contact us about

• Corrections. A bonus percentage that has changed, a payment method that is no longer offered to British customers, a site that has closed or rebranded. Tell us what is wrong and where you saw it, and we will check it against the operator's current terms.
• Questions about our research. Why a site ranks where it does, how we read wagering requirements, what we could not verify about a particular operator.
• Requests for coverage. If there is a new casino not on GamStop you would like reviewed, or a topic we have not explained clearly enough.
• Commercial and partnership enquiries. These go to the same inbox and are handled separately from editorial. They do not reach the people deciding rankings.
• Privacy and data requests. Ask us what we hold about you, or ask us to delete it.

What we cannot do

• Open, close, verify or unlock an account at any casino.
• Release a withheld withdrawal, chase a KYC review, or intervene in a source-of-funds check.
• Award, extend or re-credit a bonus, free spins or cashback.
• Remove you from GAMSTOP, shorten an exclusion period, or help you register at a site while you are self-excluded.
• Give legal, tax or financial advice.

Where commission fits in

Some of the links on this site are commercial. If you follow one and open an account, Non Gamstop Casinos may earn a commission from the operator. That is how the research is funded. It does not buy a position in our lists, it does not change a rating, and it does not stop us publishing the limitations of a site we earn from. If you ever think a page reads like an advert rather than a review, that is exactly the sort of message we want.

Before you write to us about a casino

Most of the emails we get about a specific operator can be resolved faster by going to the operator directly. Work through this order:

1. Live chat or the support email at the casino itself. Keep the transcript. Note the date and the name of the agent.
2. Formal complaint. Offshore-licensed sites are required by their own terms to have a complaints procedure. Ask for it in writing and ask for a reference number.
3. Alternative dispute resolution, if the licence provides one. Curaçao-licensed operators and those licensed in Malta, Anjouan or the Isle of Man differ widely here. Check the footer of the casino site for the named ADR body before you sign up, not after.
4. Your payment provider. A card issuer or bank may have its own process for disputed transactions, though outcomes for gambling transactions are not predictable.

Once you have done that, tell us what happened. Patterns matter to us: if several readers report the same withdrawal delay or the same unadvertised bonus cashout limit at one site, that changes how we write about it.

Casinos we currently list, and what to check before contacting them

These are the operators at the top of our non GamStop casino rankings. We name them here so you know where to direct an operator-specific question. Every headline figure below is the advertised offer, not a verified payout, and each one carries wagering requirements and conditions you should read in full on the operator's own promotions page.

Betmica

Betmica sits at the top of our list because it combines a large, actively updated slots lobby with a sportsbook on the same wallet, and because its cashier has held up reasonably consistently for GBP accounts during our checks. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, spread across multiple deposits rather than paid on the first one — which matters, because the headline number is only reachable if you fund the account several times. Free spins are usually restricted to named slots and carry their own wagering. The limitation: a package that size takes a very large turnover to clear, and bonus cashout caps mean the maximum you can withdraw from it is far below the advertised ceiling. Treat the £5,700 as a theoretical maximum, not an expectation.

Kikibet

Kikibet earns its place on a more manageable structure — 350% up to £5,555 and 300 free spins — and a reasonably plain-English terms page, which is rarer than it should be in this market. It is a sensible starting point for readers who want a large-percentage match without the multi-deposit complexity of the biggest packages. The drawback: maximum bonus bet limits are strict, and placing a single spin above the cap while a bonus is active can void the remaining balance. Set your stake manually before you start rather than relying on autoplay defaults.

Betninja

Betninja is the most conservative of the three in headline terms, and that is precisely why we list it: £1,000 plus 100 free spins for all new players is a package that a normal bankroll can realistically work through, rather than an eye-catching multiple nobody clears. Live dealer coverage is decent, and the mobile browser experience holds together on smaller screens. The limitation is choice — the library is narrower than Betmica's, particularly on progressive jackpots, and live tables contribute little or nothing towards wagering, so a live-focused player will make slow progress on any bonus.

The wider list at a glance

Casino	Advertised welcome offer	Editorial rating
Betmica	570% up to £5,700 + 270 free spins	10.0
Kikibet	350% up to £5,555 + 300 free spins	9.9
Betninja	£1,000 + 100 free spins	9.9
WinnerIsland	Up to €1,000 + 100 free spins	9.8
Zombillion	250% up to £4,000 + 200 free spins	9.8
Smash Casino	600% up to €10,000 slots package	9.7
Nightluck	805%, €6,400 + 280 free spins	9.6
CoinPoker	150% up to $2,000	9.6
Rivo	1000% up to €10,000 + 25% cashback	9.6
Daytonaspin	255% up to £4,500 + 255 free spins	9.5

Ratings are our own editorial scores, not customer review averages. Where an offer is quoted in euros or dollars — WinnerIsland, Smash Casino, Nightluck, CoinPoker and Rivo above — a GBP deposit may be converted, and the conversion spread is a real cost that never appears in the headline. Ask the operator directly whether a true GBP account is available before depositing.

Money questions we are asked most

We cannot see your cashier, but we can tell you what usually applies and what to check.

• Cost of entry. Minimum deposits at sites of this type commonly sit in the £10 to £20 range, and a bonus may have a higher qualifying minimum than the site's general one. Check both figures.
• Debit cards. Visa and Mastercard debit are the most widely accepted route for British customers. Credit cards are not used for gambling by UK-licensed operators, and your own bank may block gambling transactions regardless of where the site is licensed — many UK current accounts have a gambling block you can switch on.
• Bank transfer. Usually available for larger withdrawals, usually the slowest, and sometimes the only option once a payout passes a certain size.
• E-wallets. Availability varies site by site. PayPal is rarely offered by operators outside the Great Britain licensing system, so do not assume it is there. Verify in the cashier before you commit.
• Cryptocurrency. Common at offshore casinos and often the fastest route out. It also carries exchange-rate exposure, and you are unlikely to have any chargeback route if something goes wrong.
• Fees and conversion. Operators may charge for certain withdrawal methods, and your bank may add a non-sterling transaction fee on top of the casino's conversion. Both are worth pricing in before you choose a method.
• Timings and limits. Expect an internal review period before any payout is released, then the method's own transit time. Weekly and monthly withdrawal caps are normal and are frequently the reason a large win arrives in instalments.
• Verification. Identity documents, proof of address and, for larger sums, source-of-funds evidence are standard. Uploading them early rather than at the point of withdrawal is the single most effective way to avoid a delay.

What these sites offer beyond the welcome bonus

Questions about game range come in almost as often as payment questions. In broad terms, the operators we cover run four things:

• Slots. The bulk of every library. Worth comparing on published RTP and volatility rather than theme — a high-volatility title pays rarely and large, a low-volatility one the reverse. Slots usually contribute 100% towards wagering.
• Progressive jackpots. Pooled prizes that grow until won. Frequently excluded from bonus play entirely, so read the excluded-games list.
• Table games. Blackjack, roulette and baccarat in RNG form. Often contribute 10% or less towards wagering, sometimes nothing.
• Live dealer. Streamed tables with human croupiers, including game-show formats. Same low wagering contribution issue, plus higher minimum stakes.

Several of these brands also run a sportsbook alongside the casino, usually on a shared wallet. That means pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets that carry their own conditions — typically a minimum qualifying odds requirement around 1.50 to 2.00 in decimal terms, and a stake that is not returned with winnings. Sports free bets and casino bonuses are almost always separate offers with separate terms, even on one account. CoinPoker, by contrast, is built around poker rather than a conventional casino lobby, which is why its offer structure looks different from the others in the table.

Eligibility, licensing and what that means for you

Everyone using this site must be 18 or over. The casinos we cover are licensed outside Great Britain — Curaçao is the most common jurisdiction in this market, with others licensed in Malta, Anjouan or elsewhere. They are not licensed by the UK Gambling Commission, and that distinction is the whole point of the category. Accepting British customers is not the same as being authorised by the Gambling Commission to serve them.

The practical consequences are concrete. Sites outside the Commission's remit are not bound by GAMSTOP, the GB self-exclusion scheme, so registration there does not block you. They are not covered by the Commission's complaints framework, its deposit limit rules or its advertising restrictions, and the protections you get depend entirely on the licensing body named in the site's footer. Gambling regulation also differs across the UK: the Gambling Commission licenses operators for Great Britain, while Northern Ireland has its own separate legislation.

If you registered with GAMSTOP, the exclusion runs for the period you chose and cannot be lifted early by us, by an operator or by any third party claiming otherwise. If you are looking for a way around an exclusion you set, please don't use this site for it — read our responsible gambling guidance instead. Free, confidential support is available from GamCare on 0808 8020 133, 24 hours a day, and blocking software such as Gamban or BetBlocker can be installed across your devices.

How our rankings are put together

We research operators rather than test them. That means reading the full terms and conditions, checking the licence details published by the operator, comparing advertised payment methods and timings against what the cashier actually shows for GBP accounts, and recording what we could not confirm. Wagering requirements, maximum bonus bets, bonus expiry windows and cashout caps carry more weight in our scoring than the size of a headline percentage, because those are the terms that decide what an offer is worth. Advertised withdrawal speeds are reported as advertised, never as measured. Commission never affects position. Our full methodology and who we are sit on the about page, and the rules governing use of this site are in the terms and conditions.

Information on this page was reviewed on 26 September 2026. Offers and terms change frequently and without notice — if you spot something out of date, that is the most useful email you can send us.

Getting a useful reply

Include the casino name, the date, the amount if money is involved, and what the operator has already told you. Attach screenshots if you have them. Leave out your full card number, passwords, or copies of identity documents — we never need those, and no legitimate party will ask for them by email.

We cannot promise an outcome, and we will not pretend to influence one. What we can do is answer honestly, correct what we have got wrong, and record what you tell us in how we cover that operator next time.